Thank you for shopping at Aluminium Wall Copings (aluminiumwallcopings.co.uk). We strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You may return your order under the following conditions:
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The product is unused, in its original packaging, and in the same condition as received.
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The return is requested within 14 days of delivery.
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The product is not a custom-made or bespoke item (unless faulty).
2. How to Initiate a Return
To request a return, please:
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Contact us at sales@aluminiumwallcopings.co.uk or call +44 7725 619896 within 14 days of delivery.
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Provide your order number and reason for the return.
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Once approved, we will provide return instructions.
3. Refund Process
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Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
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If approved, refunds will be processed to the original payment method within 5-10 business days.
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
4. Exchanges
If you need an exchange (e.g., for a different size or colour), please contact us. Exchanges are subject to product availability.
5. Damaged or Faulty Items
If your item arrives damaged or defective, please contact us immediately with photos/video evidence. We will arrange a replacement or refund at no extra cost.
6. Non-Returnable Items
The following items cannot be returned unless faulty:
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Custom-made or bespoke products.
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Items not in their original condition.
7. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a tracked shipping service, as we are not responsible for lost returns.
8. Contact Us
For any questions regarding returns or refunds, please contact:
📧 Email: sales@aluminiumwallcopings.co.uk
📞 Phone: +44 7725 619896